*Due to Health and Safety regulations, ALL BED PILLOWS ARE NON-RETURNABLE.
Before returning or exchanging any item, you must contact My Pillow Place first. Please do not send items to us without emailing or calling us for instructions. Items Returned without Authorization, or returned without following our return instructions, will be subject to a 40% restocking fee.
Items that can be returned or exchanged must be done so WITHIN 30 DAYS OF DELIVERY. Customers may return items for a refund as follows:
1.) For items that originally shipped for free, the refund will be the original purchase price, less a 30% restocking fee.
2.) For items that were originally charged shipping, the refund will be the original purchase price, less the original shipping cost and a 20% restocking fee.
Returns will be inspected upon receipt. If the item(s) is found to be in the original completely salable condition with no damage, stains, pet hair, etc., the appropriate credit will be issued to the original credit card.
The cost of shipping returned or exchanged items is the responsibility of the customer.
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If your item arrives defective, please contact My Pillow Place within 5 days of delivery for instructions at customerservice@my-pillow-place.com or Toll Free 1-800-883-2136. We will ask you to email a photo of the defective item for our records.
Any Product purchased at My Pillow Place that arrives with a manufacturer's defect will be replaced with an identical item at no cost to the customer. If a customer chooses to return the item or exchange the defective item for a different item, restocking and all shipping charges will be the responsibility of the customer.
Cancellation Policy for Made to Order Products
Some products are made to order, and the manufacturer charges a 15% cancellation fee on these items. If you would like to cancel your order between the time it is placed and the time it ships, you will be charged 15% of the total product price (excluding the shipping costs).
My Pillow Place's return policy is designed to protect the customer as well as My Pillow Place.
If you have any questions regarding returns, contact us at customerservice@my-pillow-place.com or call 1-800-883-2136 and we will be happy to assist you in resolving any problem you may have.
Thank you,
The Staff at My-Pillow-Place.com