*Due to Health and Safety regulations, ALL BED PILLOWS and MAGNETIC THERAPY PILLOWS ARE NON-RETURNABLE.

Before returning or exchanging any returnable item, you must contact My Pillow Place first. Please do not send items to us without emailing or calling us for instructions. Items Returned without Authorization, or returned without following our return instructions, will be subject to a 40% restocking fee.

Items that can be returned or exchanged must be done so WITHIN 30 DAYS OF DELIVERY.

***All items that are accepted for return will be refunded as the original purchase price, less a 30% Restocking Fee.***

Returns:
Returns will be inspected upon receipt. If the item(s) is found to be in the original completely salable condition with no damage, stains, pet hair, etc., the appropriate credit will be issued to the original credit card.

The cost of shipping returned or exchanged items is the responsibility of the customer.

Defective Items:
If your item arrives defective, please contact My Pillow Place within 5 days of delivery for instructions at customerservice@my-pillow-place.com or Toll Free 1-800-883-2136. We will ask you to email a photo of the defective item for our records.

Any Product purchased at My Pillow Place that arrives with a manufacturer's defect will be replaced with an identical item at no cost to the customer. If a customer chooses to return the item or exchange the defective item for a different item, restocking and all shipping charges will be the responsibility of the customer.

Incorrect Shipment Received:
On the rare occurance that the order you receive is not the order you placed, please contact My Pillow Place immediately so we can get you the correct order. We will ask you to email a photo of the incorrect items so we can verify the error with the manufacturer. Once we verify the error, we will send you the correct item(s) at no cost to you. The manufacturer may issue a call tag to pick up the incorrect product. If a call tag is issued, the customer must make sure the item is returned in the condition it was received.

The customer is responsible for inspecting the products to verify the order is correct. My Pillow Place is responsible for making sure the customer receives the correct order. My Pillow Place is not responsible for additional costs incurred by any action taken by the customer once they receive and accept the order.

Personalized Items:
If you order an item that is personalized, (i.e. - embroidered) it is not returnable. We are not responsible if you give us an incorrect Logo.

Cancellation Policy for Made to Order Products:
Some products are made to order, and the manufacturer charges a 15% cancellation fee on these items. If you would like to cancel your order between the time it is placed and the time it ships, you will be charged 15% of the total product price (excluding the shipping costs).

My Pillow Place's return policy is designed to protect you, the customer, as well as My Pillow Place.

If you have any questions regarding returns, contact us at customerservice@my-pillow-place.com or call 1-800-883-2136 and we will be happy to assist you in resolving any problem you may have.

Thank you,
The Staff at My-Pillow-Place.com